{"id":19,"date":"2026-03-05T00:17:00","date_gmt":"2026-03-05T00:17:00","guid":{"rendered":"https:\/\/electrostar.octaholic.com\/?page_id=19"},"modified":"2026-03-17T09:41:59","modified_gmt":"2026-03-17T09:41:59","slug":"return-replacement-refund-policy","status":"publish","type":"page","link":"https:\/\/electrostar.com.eg\/en\/return-replacement-refund-policy\/","title":{"rendered":"Return, Replacement &#038; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19\" class=\"elementor elementor-19\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-fce3489 e-flex e-con-boxed e-con e-parent\" data-id=\"fce3489\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9f71a7b e-con-full e-flex e-con e-child\" data-id=\"9f71a7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1ed238 wd-el-page-heading text-left elementor-widget elementor-widget-wd_page_heading\" data-id=\"e1ed238\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_page_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"entry-title title\">Return, Replacement &#038; Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ea2224 wd-el-breadcrumbs text-left elementor-widget elementor-widget-wd_element_breadcrumbs\" data-id=\"5ea2224\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_element_breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"wd-breadcrumbs\"><a href=\"https:\/\/electrostar.com.eg\/en\/\">Home<\/a><span class=\"wd-delimiter\"><\/span><span class=\"wd-last\">Page<\/span><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-424e1230 e-flex e-con-boxed e-con e-parent\" data-id=\"424e1230\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5332042c color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"5332042c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p><strong>At Electrostar, we aim to provide a smooth and reliable shopping experience. Please review the following policy carefully before placing your order.<\/strong><\/p>\n<h4><span style=\"font-weight: 400;\">\u2e3b<br \/><br \/><\/span><span style=\"color: #00288a;\"><strong>Order Information &amp; Availability<\/strong><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">We make every effort to ensure that all product descriptions, prices, and availability information displayed on our website are accurate and up to date. In rare cases where an error occurs, we will contact you promptly to resolve the issue in the best possible manner.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2e3b<\/span><\/p>\n<h4><span style=\"color: #00288a;\"><strong>Delivery<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"font-weight: 400;\"> \u00a0 Home delivery is available across all governorates in Egypt.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 Orders are delivered within 7 business days.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 Deliveries take place from Sunday to Thursday.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 Please ensure that the delivery address and contact details provided are complete and accurate.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u2e3b<\/span><\/p>\n<h4><span style=\"color: #00288a;\"><strong>Returns &amp; Refunds<\/strong><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Customers may request a return or refund within 14 days from the date of receiving the product, in accordance with Egyptian Consumer Protection Law, provided that:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"> \u00a0 The product has not been used<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 The product is returned in its original packaging<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 All accessories, manuals, and documents are included<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Refunds are processed within 14 working days after the returned product is inspected and approved.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Note<\/strong>: Delivery and shipping fees are non-refundable unless the return is due to a manufacturing defect or a company error.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2e3b<\/span><\/p>\n<h4><span style=\"color: #00288a;\"><strong>Manufacturing Defects &amp; Warranty<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"font-weight: 400;\"> \u00a0 In case of a verified manufacturing defect:<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 Replacement will be provided within 4 working days for Cairo and Giza<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 Replacement will be provided within 10 working days for other governorates<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 Warranty does not cover damages caused by misuse, unauthorized repairs, or improper handling.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 Removing or tampering with the warranty seal voids the warranty.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u2e3b<\/span><\/p>\n<h4><span style=\"color: #00288a;\"><strong>Payment Methods (EGP)<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"font-weight: 400;\"> \u00a0 Cash on Delivery<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 Fawry<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 Online payment via Visa or Mastercard<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u2e3b<\/span><\/p>\n<h4><span style=\"color: #00288a;\"><strong>Privacy &amp; Data Protection<\/strong><\/span><\/h4>\n<p><strong>Electrostar respects your privacy.<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"> \u00a0 Your personal information is used solely to process orders, arrange deliveries, and improve your shopping experience.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 We do not sell or rent customer data to third parties.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 Cookies are used to enhance website functionality and can be disabled through your browser settings.<\/span><\/li>\n<\/ul>\n<ol class=\"wp-block-list\"><\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-b51cbbc e-flex e-con-boxed e-con e-parent\" data-id=\"b51cbbc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-56cf970 e-con-full e-flex e-con e-child\" data-id=\"56cf970\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbea31e wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"dbea31e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Contact Us<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-310718e color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"310718e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p><span style=\"font-weight: 400;\">For inquiries or assistance, please contact us:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"> \u00a0 Hotline: <a href=\"tel:+216505\">16505<\/a><\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u00a0 \u00a0Email: <a href=\"mailto:info@electrostar.com.eg\"><span class=\"elementor-icon-list-text\">Info@electrostar.com.eg<\/span><\/a><\/span><\/li>\n<\/ul>\n<ol class=\"wp-block-list\"><\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-604e782 elementor-widget elementor-widget-wd_button\" data-id=\"604e782\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left wd-collapsible-button\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-semi-round btn-size-small btn-icon-pos-right\"  href=\"\/contact-us\/\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tContact Us \t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t<span class=\"wd-btn-icon\">\n\t\t\t\t\t\t<img decoding=\"async\"  src=\"https:\/\/electrostar.com.eg\/wp-content\/uploads\/2023\/01\/chevron-down-black.svg\" title=\"chevron-down-black\" loading=\"lazy\" width=\"14\" height=\"14\">\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return, Replacement &#038; Refund Policy HomePage At Electrostar, we aim to provide a smooth and reliable shopping experience. Please review<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/electrostar.com.eg\/en\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/electrostar.com.eg\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/electrostar.com.eg\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/electrostar.com.eg\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/electrostar.com.eg\/en\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":20,"href":"https:\/\/electrostar.com.eg\/en\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":11915,"href":"https:\/\/electrostar.com.eg\/en\/wp-json\/wp\/v2\/pages\/19\/revisions\/11915"}],"wp:attachment":[{"href":"https:\/\/electrostar.com.eg\/en\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}